VP Service Delivery (m/f)
EMNIFY | BERLIN/WÜRZBURG, GERMANY
- Build and manage globally distributed service delivery teams across the Americas, Europe and Asia; including three subunits: Network Operations Centre (NOC), Site Reliability Engineering (SRE) and Roaming Implementation and Integration (NAO)
- Lead and develop the operations team – recruit top engineering talent and encourage your team members by leading, mentoring, and coaching them
- Shape and develop competitive service strategies and translate them into operational short- and long-term plans with the aim of ensuring the high quality of our services
- Lead the ongoing design and maintenance of our world-class infrastructure
- Enhance escalation procedures and workflows for the timely resolution of all issues within your areas of responsibility
- Create an organisation and infrastructure to support highest industry-standard SLA requirements.
- Several years’ experience in operations, service delivery, infrastructure design or a similar role in public and private cloud environments
- Excellent knowledge of cloud-based IaaS stacks like AWS, Azure or Google Compute Engine
- You are a cloud-native person who lives and breathes for the cloud
- Strong hands-on experience in site reliability engineering
- Experience in running highly-available/real-time online transaction services
- Have built and led large global service delivery teams, with people management responsibilities including hiring and performance management
- Experience working with big B2B customers
- Preferably knowledge and insights into telecommunication and/or IoT.


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