VP Service Delivery (m/f)

EMNIFY | BERLIN/WÜRZBURG, GERMANY

About EMnify
EMnify was born out of a belief that the impact of IoT will revolutionize technology worldwide and that a technology shift is required to enable efficient and economical connectivity for intelligent devices. Based in Germany, we are a Deep Tech company and offer a cloud-based, secure and scalable Global Cellular M2M/IoT Connectivity Management Platform. By providing our technology as a cloud service, we are disrupting traditional service delivery models. Our customers are Mobile Network Operators, Enterprises and Developers from more than 100 countries, enabling new use cases that improve people’s lives all over the world.
Your position
We are looking for an experienced and motivated VP Service Delivery (m/f) who will build and manage our globally distributed service delivery teams. You will be a key member of our management team with a focus on ensuring the high quality and reliability of all our technical operations. The position provides a unique chance for a hands-on person, with managerial experience, to drive the strategy for maintaining and operating our global service delivery infrastructure in public and private cloud environments.
What you'll be doing:
  • Build and manage globally distributed service delivery teams across the Americas, Europe and Asia; including three subunits: Network Operations Centre (NOC), Site Reliability Engineering (SRE) and Roaming Implementation and Integration (NAO)
  • Lead and develop the operations team – recruit top engineering talent and encourage your team members by leading, mentoring, and coaching them
  • Shape and develop competitive service strategies and translate them into operational short- and long-term plans with the aim of ensuring the high quality of our services
  • Lead the ongoing design and maintenance of our world-class infrastructure
  • Enhance escalation procedures and workflows for the timely resolution of all issues within your areas of responsibility
  • Create an organisation and infrastructure to support highest industry-standard SLA requirements.
Knowledge & Skills Required:
  • Several years’ experience in operations, service delivery, infrastructure design or a similar role in public and private cloud environments
  • Excellent knowledge of cloud-based IaaS stacks like AWS, Azure or Google Compute Engine
  • You are a cloud-native person who lives and breathes for the cloud
  • Strong hands-on experience in site reliability engineering
  • Experience in running highly-available/real-time online transaction services
  • Have built and led large global service delivery teams, with people management responsibilities including hiring and performance management
  • Experience working with big B2B customers
  • Preferably knowledge and insights into telecommunication and/or IoT.
Why EMnify?
With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success - we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team. Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

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