Technical Support Agent (French) (m/f)

EMNIFY | BERLIN, GERMANY

Your position
We are looking for a solution-oriented Technical Support Agent (m/f) who will operate as our first level technical support. You will help build and grow our IoT (Internet of Things) business by providing our international customers with excellent support and by making sure that the technical issues are resolved effectively. The position provides a unique chance for a hands-on person to contribute to our rapidly growing business and to the improvement of our product.
What you'll be doing
• Lead Generation - Design inbound (landing pages, email campaigns and webinars) and assist in outbound (events) field marketing campaigns to ensure monthly and quarterly lead generation and opportunity creation targets are forecasted and met for each quarter • Branding & Promotion – Promote EMnify as a market leader • Online Marketing – Drive content syndication, online advertising and other web-based lead generating initiatives to support company targets • PR - Work closely with an external PR agency to manage media/PR plans, create customer case studies, interviews etc • Analyze Success – Responsible for tracking and measurement of inbound leads, contribution to pipeline and ROI. Experience working with Sales Force Dot Com (SFDC) is a plus • Collaborate with peers in the EMnify organization to ensure a level of consistency is maintained with all market-facing activities.
What experience you'll need:
  • Experience in technical customer support, ideally at a mobile network operator or telecoms vendor
  • Knowledge of maintenance and Technical Support activities and processes
  • Strong knowledge of Operating Systems (e.g. Microsoft Windows Client and Server, Linux)
  • Passion for IoT and M2M products and markets and familiarity on SaaS and cloud-based business model
  • Experience in the use of a support ticketing system, e.g. Zendesk, JIRA, any other
  • A technical education would be appreciated, e.g. network operations or telecommunications engineering
  • Some experience in, RDBMS, AWS and automatic deployment, virtualized LAN, Router or Firewall architecture would be a plus
  • Fluency in English and German. Any additional language is a plus
  • Hands-on, team- and solution-oriented personality
Why EMnify?
With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success - we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team. Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

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