Technical Account Manager (m/f)

EMNIFY | BERLIN, GERMANY

Your position
We are looking for an experienced Technical Account Manager (TAM) with the ability, and experience, to create strategic relationships within our channel partners’ organisation including the CTO, IT Director, Product Mangers and other technology professionals. You will consult on a variety of industries and technologies and provide deep expertise as to how to get the best out of EMnify's solution. You will demonstrate a deep understanding of the market forces affecting our channel partners and offer insights into new ways EMnify can provide greater value in enabling them to meet their business goals.
What you'll be doing:
  • Project lead during, sometimes complex, on-boarding phase of new channel partners
  • Be responsible for managing the accounts as a Single Point of Contact (SPOC) throughout the entire life-cycle
  • Identify and resolve technical and non-technical customer issues and uncover opportunities for new use cases and customer growth
  • Ensure our customers’ technical enablement and full engagement by coordinating, organising and managing cross-functionally of their IoT deployment activities
  • Maximise EMnify’s value for our customers by being their representative within our organisation, supporting them with ongoing projects, conveying market trends and ideas, and by collaborating closely with our Sales, Product and Marketing teams
  • More than that: Be the trusted advisor and consultant by networking and maintaining trustful relationships with existing customers via telephone and mail. Educate them on our technology and make our customers as successful as possible by understanding their specific requirements and road-maps
  • Identify indicators and monitor customer account movements and engage with customers if unusual fluctuations occur indicating issues or opportunities to improve the customer’s product or service.
What experience you'll need:
  • Provide credibility by means of your technical and business education, e.g. industrial, electronics or telecommunications engineering and strong passion for IoT, M2M and telecom products and markets
  • 3 years in a technology management, pre-/sales role, partner and/or product management
  • Project Management experience
  • Outstanding communication and inter-personal skills facing a variety of customer personas, sometimes pro-actively, sometimes listening first - always with a commercial, service-oriented mindset
  • Ability to communicate technical concepts with a non-technical audience and vice versa
  • Understanding of cloud and SaaS business models
  • Analytical and KPI-driven mindset, with the ability to prioritize while handling multiple activity streams at the same time
  • Excellent oral and written skills in English are a must. Any additional language is a plus.
  • PMP/ITIL certification is a plus.
Why EMnify?
With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success - we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team. Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

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