Customer Relationship Manager (m/w/d)

Customer Relationship Manager (m/w/d)

Customer Relationship Manager (m/w/d)

USERLANE | MUNICH, GERMANY

Als eines der am schnellsten wachsenden Tech-Startups in Europa, ist die Vision von Userlane, Software für jeden Menschen sofort verständlich zu machen. Wir arbeiten mit Unternehmen vom DAX-Konzern bis zum Startup aus dem Silicon Valley daran Softwareschulung mittels interaktiver Guides zu automatisieren und Userlane weltweit als neuartiges Lernkonzept zu etablieren – als Navigationssystem für Software.

Wir suchen für unser Customer Service & Success Team zum nächstmöglichen Zeitpunkt einen Customer Relationship Manager (m/w/d), der unsere Kunden in der optimalen Nutzung unserer Software unterstützt und damit für eine langfristige Kundenzufriedenheit sorgt.

Deine Mission

  • Du baust Beziehungen zu unseren Kunden auf, identifizierst im Gespräch ihre Herausforderungen und Ziele und stellst sicher, dass sie bestmöglich betreut werden.
  • Du kommunizierst und koordinierst Kundenwünsche an das Product & Engineering Team und sorgst für eine reibungslose Umsetzung.
  • Du bist mit für die Weiterentwicklung unserer Customer Service & Success Prozesse & Tools verantwortlich, wie z.B. bei der Verbesserung unserer Kundenbindungs-Prozesse.

Dein Profil

  • Du hast ein abgeschlossenes Hochschulstudium und du bringst eine positive Grundeinstellung mit und hast Spaß am Umgang mit Menschen.
  • Du bist motiviert in einem jungen, internationalen Unternehmen etwas zu bewegen und aktiv zum Wachstum beizutragen.
  • Du hast bereits erste Arbeitserfahrung in Bereichen mit direktem Kundenkontakt und du interessierst dich für Startups und Technologie im Allgemeinen.
  • Du sprichst fließend Deutsch und Englisch.

Bei Userlane arbeitest du mit einzigartigen Persönlichkeiten und Experten ihres Fachs. Wir suchen Kandidaten, die das Potential und den Willen haben sich weiterzuentwickeln, neue Wege zu gehen und an großen Herausforderungen arbeiten möchten.

Warum Userlane?

  • Steiler Karriereweg – wir wachsen schnell und bieten viele Möglichkeiten an, um Verantwortung und Führungspositionen zu übernehmen.
  • Zahlreiche Team-Events (Company Offsites, Team Dinners, Sportmöglichkeiten u.v.m.).
  • Individuelles Mentoring und Training zur Unterstützung deiner persönlichen und beruflichen Entwicklung.

 Tech    Small Size

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“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

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“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

Jobs at Userlane

Angular Developer (m/f/d)

Angular Developer (m/f/d)

Angular Developer (m/f/d)

USERLANE | MUNICH, GERMANY

Userlane’s mission is to build a navigation system for software. This technology can help millions of users find their way around the software they are using everyday. Automatically guiding users through software is a hard thing to do and it takes every one of us – and we’re just getting started.

Our Engineering Team is building software on a superb level. We want to deliver solid services to achieve a reliable User Experience. We embrace a healthy self-improvement culture and our Engineers have surpassed themselves many times. Experimenting with brand new technologies belongs to our daily work. Not only do we not fear change, we promote it throughout the entire company!

Who are you?

  • We are looking for clever people who enjoy an intellectual challenge and want to build awesome stuff. It’s a good sign if you ask “why?” a lot…
  • As an Angular Developer you will be building the core product of Userlane! We make the most of modern tools like Angular 6ngrx, and scss. You are a technical fit for this role if you didn’t need to Google any of these things
  • You strive for simplicity, efficiency, and beauty of our product.
  • A university degree only has limited meaning to us. It’s good if you have one but it’s not required.
  • What is more important to us than a university degree are the projects you did in the past and ideas you are enthusiastic about. We are looking for nerds at heart who enjoy life most when solving complex problems.

What else?

  • StartupXP – it’s gonna be fun! You will work directly with the team on the aspects of the product. You can also gain experience far outside of Software Engineering – if you want that.
  • Tools and office gadgets. We even have gym balls as secondary chairs – although you don’t have to sit at all, for all we care you can lie down on one of our many couches and work from there!
  • A variety of good foods and a fully stocked kitchen. And we love to cook together. Plus we love Burritos, our Co-founder Felix even has his own Burrito Meetup, check it out: https://www.meetup.com/de-DE/El- Burrito-Meetup/
  • Regular compensation reviews – great work is rewarded!
  • We’re happy to get you whatever equipment helps you get your job done.
  • Fun events for employees, friends, and family!

Still reading? We want to hear from you!

 Tech    Small Size

dummy

dummy

“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

dummy

“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

Jobs at Userlane

Trainee im Business Development Management (m/w/d)

Trainee im Business Development Management (m/w/d)

Trainee im Business Development Management (m/w/d)

USERLANE | MUNICH, GERMANY

Als eines der am schnellsten wachsenden Tech-Startups in Europa, ist die Vision von Userlane, Software für jeden Menschen sofort verständlich zu machen. Mit unserer User Engagement Technologie unterstützen wir Unternehmen weltweit, vom DAX-Konzern bis zum Startup aus dem Silicon Valley.

Als Trainee bei Userlane kannst du in einem erfolgreichen Tech-Startup von den Besten lernen, und dir Fähigkeiten aneignen, die dich optimal auf dein zukünftiges Aufgabenfeld vorbereiten.

Das Programm:

  • In 12 Monaten lernst du wesentliche Skills und Methoden um im Bereich Business Development erfolgreich zu sein – von Projektmanagement bis hin zu Sales-Taktiken
  • Für eine optimale persönliche sowie fachliche Entwicklung steht dir während der gesamten Programmdauer ein Mentor beratend zur Seite
  • Du übernimmst eigene Projekte, trainierst deine neu erlernten Fähigkeiten im operativen Geschäft und trägst zusammen mit uns aktiv deinen Teil zur Userlane Erfolgsstory bei
  • Durch individuelle Weiterbildung sowie regelmäßige Feedbackgespräche unterstützen wir dich auf deinem Weg zu deiner Zielposition bei Userlane

Dein Profil:

  • Du verfügst über ein sehr gut abgeschlossenes Bachelorstudium und konntest bereits erste praktische Erfahrung im Business Development oder Marketing sammeln
  • Du hast den Ehrgeiz dich weiterzuentwickeln und aktiv an deinen Fähigkeiten zu arbeiten
  • Du sprichst ausgezeichnet Deutsch und Englisch
  • Du bringst die Motivation mit, in einem jungen, internationalen Unternehmen etwas zu bewegen und aktiv zum Wachstum beizutragen

Bei Userlane arbeitest du mit einzigartigen Persönlichkeiten und Experten ihres Fachs. Neben hervorragenden Ergebnissen im Studium oder in vorhergehenden Tätigkeiten suchen wir vor allem Kandidaten, die das Potential und den Willen haben sich weiterzuentwickeln, neue Wege zu gehen und an großen Herausforderungen arbeiten möchten.

Warum Userlane?

  • Steiler Karriereweg – wir wachsen schnell und bieten viele Möglichkeiten an, um Verantwortung und Führungspositionen zu übernehmen
  • Zahlreiche Team-Events (Company Offsites, Team Dinners, Sportmöglichkeiten und vieles mehr)
  • Individuelles Mentoring und Training zur Unterstützung deiner persönlichen und beruflichen Entwicklung
  • Attraktive Vergütung und weitere Benefits

 Tech    Small Size

dummy

dummy

“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

dummy

“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

Jobs at Userlane

Full-stack Developer

Full-stack Developer

Full-stack Developer (m/f)

USERLANE | MUNICH, GERMANY

Userlane is one of Europe’s fastest growing technology companies. Our product helps anyone to use any software instantly. Our vision is to make every software instantly accessible for any user and close the knowledge gap between humans and machines.

Full-stack Engineers are an essential part of Userlane’s Product Team. Working closely with product managers, designers and fellow developers, we are developing a beautiful and simple-to-use product that hides the complexity of interactive onscreen guides. We make the most of modern tools like Angular, React, PHP 7 or TypeScript. Some of us specialize in database performance optimization, some in front-end infrastructure, but all of us are full-stack pros who like beautiful and stable solutions.

We seek people with exceptional abilities, a track record of accomplishment and we are most interested in qualities that make a lasting difference – problem solving, personal impact, achievement, and leadership skills. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Userlane might just be the place for you.

Why Userlane?

  • Great career development opportunities – we are growing rapidly and offer various options to take on responsibility.
  • Direct impact on the learning experience of several million active users
  • Creative environment with talented and ambitious team members
  • Regular team events, including video games, team offsites and company dinners
  • Budget for hardware of your choice and for individual training and development
  • Good food, a variety of breakfast foods and a fully stocked kitchen. Plus we love Burritos, Felix our CTO even has his own Burrito Meetup, check it out: https://www.meetup.com/de-DE/El-Burrito-Meetup/

 Tech    Small Size

dummy

dummy

“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

dummy

“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

You might be also interested in:

Frontend Developer Munich

Frontend Developer Munich

Frontend Developer (m/f)

USERLANE | MUNICH, GERMANY

Userlane is one of Europe’s fastest growing technology companies. Our product helps anyone to use any software instantly. Our vision is to make every software instantly accessible for any user and close the knowledge gap between humans and machines.

Frontend Engineers are an essential part of Userlane’s Product Team. Working closely with product managers and designers, we are developing a beautiful and simple-to-use product that hides the complexity of interactive onscreen guides. We are building web apps on Angular or React and even develop our own TypeScript framework for our Editor. We make the most of modern tools like React, ES6, and SASS. Some of us specialize in CSS, some in front-end infrastructure, but all of us are JavaScript pros who like beautiful and stable solutions.

We seek people with exceptional abilities, a track record of accomplishment and we are most interested in qualities that make a lasting difference – problem solving, personal impact, achievement, and leadership skills. If you are looking for a place where you’ll tackle big problems alongside some of the most talented and dynamic people you’ve ever worked with, Userlane might just be the place for you.

Why Userlane?

  • Great career development opportunities – we are growing rapidly and offer various options to take on responsibility.
  • Direct impact on the learning experience of several million active users
  • Creative environment with talented and ambitious team members
  • Regular team events, including video games, team offsites and company dinners
  • Budget for hardware of your choice and for individual training and development
  • Good food, a variety of breakfast foods and a fully stocked kitchen. Plus we love Burritos, Felix our CTO even has his own Burrito Meetup, check it out: https://www.meetup.com/de-DE/El-Burrito-Meetup/

 Tech    Small Size

dummy

dummy

“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

dummy

“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

You might be also interested in:

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