International Customer Success Manager (m/f)

International Customer Success Manager (m/f)

International Customer Success Manager (m/f)

EMNIFY | BERLIN, GERMANY

Your position

A Customer Success Manager is the CEO of the Account. He/She ensures our international customers from a variety of industries get the best out of EMnify’s technology.

Key activities

  • As an EMnify CSM you will:
    • Identify and resolve technical and non-technical customer issues and uncover opportunities for new use cases as well as drive customer growth
    • Ensure customer technical enablement and full engagement by coordinating, organizing and managing cross-functionally their onboarding and IoT deployment activities
    • Maximize EMnify’s value for our customers by being their representative within our organization, supporting them with ongoing projects, conveying market trends and ideas, by collaborating closely with our Sales Representatives, Product Management, and Marketing.
    • Be the trusted adviser and consultant by networking and maintaining trusting relationships with existing customers via telephone and mail, educating them on our technology, making our customers as successful as possible by understanding their specific requirements and roadmaps.
    • Identify indicators and monitor customer account movements and engage with customers if unusual fluctuations occur indicating issues or opportunities to improve the customer’s product or service.

Knowledge & Skills Required:

  • Provide credibility by means of your technical and business education, e.g. industrial, electronics or telecommunications engineering and strong passion for IoT, M2M and Telecom products and markets
  • 3 years in a technology management, pre-/sales role, customer care and/or product management
  • Outstanding communication and inter-personal skills facing a variety of customer personas, sometimes pro-actively, sometimes listening first, however always with a commercial, service-oriented mindset
  • Understanding of cloud and SaaS business models, you enjoy communicating with a technical audience
  • Analytical and KPI-driven mindset, with the ability to prioritize while handling multiple activity streams at the same time
  • Excellent oral and written skills in English + another European Language is a must (e.g. Spanish, French, German).

Why EMnify?

With you, as part of our team, we want to expand our success globally and inspire businesses and developers with our innovative product. You’ll be at the forefront of the global technological revolution of IoT.

Some benefits you’ll get at EMnify:

  • A flat hierarchy, direct and open communication culture
  • Challenging tasks in a dynamic and international environment (25+ nationalities)
  • Great central location in the heart of Berlin – with an awesome view!
  • Regular team and company events
  • Social rooms with a Playstation to have fun together
  • A variety of drinks and snacks
  • Free gym on site
  • Free in-house German lessons
  • Dog-friendly work environment

Jobs at EMnify

International Customer Success Manager (m/f)

Controller (m/w)

Controller (m/w)

EMNIFY | BERLIN, GERMANY

Deine Position

Wir suchen einen motivierten Finance-Controller (m/w), um das Reporting und die Steuerung unseres stark wachsenden Unternehmens zu übernehmen und weiterzuentwickeln.

Deine Aufgaben

  • Verantwortung über EMnify’s strategisches und operatives Controlling inkl. Planung und Steuerung
  • Erstellung rollierender Forecasts und Planung des Budgets
  • Bereitstellung von Handlungsempfehlungen für unser Management durch Kostenkontrolle und Margen-Controlling
  • Optimierung und Weiterentwicklung unserer Prozesse, z. B. durch Automatisierungen und Aufsetzen von Strukturen
  • Verbesserung unserer KPIs und Reportingstrukturen

Dein Profil

  • Mindestens 3 Jahre Berufserfahrung im Bereich Finanzen/Controlling
  • Du kennst Dich ausgezeichnet mit MS Office Anwendungen aus, insb. Excel und Power Point
  • Analytische Herangehensweise und die Fähi
  • gkeit, Projekte selbstständig anzustoßen und voranzutreiben
  • fließende Deutsch- und Englischkenntnisse
  • Bonus Punkte:
  • Erfahrung mit Microsoft Dynamics NAV
  • Du hast bereits in einem Startup-Umfeld gearbeitet oder in schnell wachsenden Unternehmen

Warum EMnify

Mit Dir als Teil unseres Teams wollen wir unseren Erfolg weltweit ausbauen und Unternehmen und Entwickler mit unserem innovativen Produkt begeistern.

Einige Benefits, die wir bei EMnify bieten:

  • Flache Hierarchie, direkte und offene Kommunikationskultur
  • Herausfordernde Aufgaben in einem dynamischen und internationalen Umfeld (über 25 Nationalitäten)
  • Großartige zentrale Lage im Herzen Berlins – mit fantastischer Aussicht!
  • Regelmäßige Team- und Firmenveranstaltungen
  • Social Room mit einer Playstation zum gemeinsamen Spaß haben
  • Getränke und Snacks
  • Konstenlose Nutzung des Fitnessstudios vor Ort
  • Kostenloser firmeninterner Deutschunterricht
  • Hundefreundliche Arbeitsumgebung

Jobs at EMnify

International Customer Success Manager (m/f)

Commercial Product Manager (m/f)

Commercial Product Manager (m/f)

EMNIFY | BERLIN, GERMANY

Your position

We are looking for an experienced and passionate Commercial Product Manager who will drive product development processes and nurture the EMnify’s brand, as well as liaise with our business partners. This is your chance to shape, develop and improve our features. The position is based in Wurzburg/Berlin and involves some travel.

Key activities

  • Shape and improve the EMnify product
  • Drive product development and design through analysis of business requirements
  • Build and execute the pricing strategy based on data analysis and market research
  • Understand our business customers, their needs, and bridge between them and other departments
  • Communicate with business clients to discuss commercial aspects
  • Act as a go-to expert for features and for product
  • Work closely with engineers to define and execute initiatives and solutions
  • Bring new features and services to market by directly cooperating with the entire product team, sales, and marketing departments
  • Ensure new features’ quality based on feedback from internal and external stakeholders

Knowledge & Skills Required:

  • Bachelor degree in engineering, business, or economics
  • 2-4 years of experience in Product Management
  • Passion for SaaS, PaaS, Telecoms and/or M2M/IoT
  • High-level understanding of technical principles like cloud computing, IoT, network protocols, development frameworks, etc.
  • Experience with leading and structuring effective brainstorming and strategic conversations
  • Ability to communicate well in 1:1 and group meetings and to deliver presentations
  • Experience with writing user stories for small and big features
  • Familiarity with user science tools and AB testing
  • Experience with Scrum
  • Excellent oral and written English skills. Any other additional language, e.g. German, French, Spanish, Italian, is a plus

Why EMnify?

With you, as part of our team, we want to expand our success globally and inspire businesses and developers with our innovative product. You’ll be at the forefront of the global technological revolution of IoT.

Some benefits you’ll get at EMnify:

  • A flat hierarchy, direct and open communication culture
  • Challenging tasks in a dynamic and international environment (25+ nationalities)
  • Great central location
  • Regular team and company events
  • Social rooms with a Playstation to have fun together
  • A variety of drinks and snacks
  • Free in-house German lessons

Jobs at EMnify

International Customer Success Manager (m/f)

B2B Lead Generation Expert (m/f)

B2B Lead Generation Expert (m/f)

EMNIFY | BERLIN, GERMANY

Your position

As a B2B Lead Generation Specialist, you will have a vital role in driving demand for the EMnify solution internationally. You will help us grow our business by playing an integral part in designing and executing successful lead generation programmes. The position provides a unique chance for a senior person with great analytical skills and a self-driven attitude. You will report to the Head of Marketing and be a part of an excellent team of high performers, disrupting the IoT market.

Key activities

  • Responsibility for the strategic growth of all our digital marketing campaigns to maximize ROI targeting both Enterprises and CSPs
  • Design, deploy, measure and refine lead generation campaigns (PPC, e-mail, social media)
  • Define buyer personas and design the customer journey
  • Set up and modify landing pages by defining and executing A/B tests
  • Forecast budgetary requirements and impact by translating business requirements from other departments into budgetary ones

Knowledge & Skills Required:

  • Consistent and proven track record of successful B2B lead generation campaigns with a high ROI in a SaaS industry sector
  • Minimum 6 years of comparable experience
  • Ability to utilize existing knowledge gained in years of successful marketing activities
  • Experience using analytical tools to derive actionable intelligence from data and present it (including ROI/CAC), for example: Tableau, Microsoft Power BI or similar
  • Deep understanding of SEO (both technical and content)
  • Good understanding of Salesforce.com, including sales processes and stages as well as leads/accounts/opportunities
  • Strong understanding of SERPs: click rates, layout and CTAs
  • Strong e-mail marketing experience with setting up, executing and analysing campaigns and targeting all stages of the customers’ journey would be a plus
  • Strong technical understanding
  • Highly intelligent and with strong analytical skills
  • Understanding of customer needs in order to improve targeting, CTAs, accelerate conversion and improve customer relevance
  • A capability of interacting with other departments (sales/operations) and co-workers in marketing
  • Highly performance- driven and goal oriented
  • Willingness to work hard, especially in the beginning in order to kickstart the engine
  • Ability to handle a high amount of pressure
  • Driven by the need to continuously improve yourself and your performance
  • A capability of solid, reliable and predictable performance in a “former start-up”

Why EMnify?

With you in our team, we want to significantly expand our global success and inspire businesses and developers with our innovative solution. You’ll be at the forefront of the global IoT revolution.

Some benefits you’ll get at EMnify:

  • A flat hierarchy, direct and open communication culture
  • Grow personally and with your responsibilities in a dynamic and international environment (25+ nationalities)
  • Great central location in the heart of Berlin – with an awesome view!
  • Regular team and company events
  • Social rooms with a PlayStation to have fun together
  • A variety of drinks and snacks
  • Free gym on site
  • Free in-house German lessons
  • Dog-friendly work environment

Jobs at EMnify

Growth Specialist – Spanish Speaker

Growth Specialist – Spanish Speaker

Growth Specialist – Spanish Speaker

PRONTOPRO | MILAN, ITALY

About us

ProntoPro puts service professionals in contact with customers – at the touch of a button. With over 500 services, we are the largest online shopping center for services – whether you’re renovating your home, organizing your wedding, or just looking for a mathematics tutor. Today, Amazon for services does not exist. We are changing that.
Founded 3 years ago, today we are the market leader in Italy and are now expanding to Spain.

  • >1M registered customers and service providers
  • >100 colleagues in Milan – Since August 2018 we’re 10 at our international office in Vienna
  • >20% Month over Month growth (for 9 months)

In short: Rapid growth, strong execution from a young and international team and everybody have loads of responsibility. Ready for a new challenge? You’ll launch the Spanish market.

 

About Your Team

We are convinced that we can only master our challenges with a functioning team – the founding team previously held management positions at Rocket InternetMcKinsey and Zalando. In Vienna, your colleagues gained experience at Amazon, Flixbus, and MrsSporty.
Around 15 employees make up our young, dynamic and international team. And when we’re not building the biggest marketplace for services in Europe, we like to go out for a beer or enjoy a meal together after work.

Your job

You will work on an ambitious project and create scalable and predictable growth. We are a classic marketplace with supply and demand – if we grow, it’s thanks to you – because growth is your responsibility. Your tasks:

  • You define KPIs, plan strategies and write regular reports.
  • You regularly manage and try out new channels (performance marketing, email marketing, SEO)
  • Negotiate new partnerships and be responsible for impact and ROI
  • You optimize ProntoPro’s performance: Whether through automation, CRO or A/B Tests

About you:

You’re a self-starter and want to build something from 0 to 1(00)? Your friends describe you as smart and curious but you’re humble enough to know what you don’t know? Welcome to the club! 😉

  • You are data-driven with a bias for action – you use your analytical skills for actions and results
  • You are itching for real responsibility: your work makes the difference (in good and bad)
  • Ideally, you have 1-2 years experience in a high-growth environment (>15% month over month)
  • You have a technical or quantitative background (computer science, engineering, statistics, economics) or are interested in technical skills (SQL, Python, JavaScript or Google Sheets)
  • You go through walls to make things happen

Does this sound like you? Then you should get to know us – submit your CV! We will reach out to you.

 Service    Medium Size

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Jobs at ProntoPro:

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