Operations Manager

Operations Manager

Operations Manager

PRONTOPRO | MILAN, ITALY

About ProntoPro

ProntoPro is Italy’s leading service marketplace. We help millions of people to find local service professionals: anything from a wedding photographer to a plumber to a guitar teacher. We are bringing transparency and meritocracy to a world that is completely opaque, transforming the way people buy services.
We are a rapidly growing startup: in March 2015 we were just 2 people, now we are over 100 people between our two offices in Milan and Vienna. Average age is 29, we work in an open space and we minimize bureaucracy as much as possible (it’s counterproductive!). Everyone is treated like an adult, has large responsibilities and direct impact on the business.
Our investors include Immobiliare.it as well as high-profile angels who work at Google, Facebook, eBay, McKinsey and Unicredit. In 2018 we started internationalizing by launching in Austria and Switzerland – and we just got started!
We are looking for people who want to build a unicorn that will strongly impact the lives of millions. This is not a relaxed job.

About the role

ProntoPro has an exceptionally ambitious goal. Achieving that goal requires going from “Startup-style Operations” to “World-class Operations across multiple countries”: this is what you will have to achieve. To help you better understand:
  • You will lead 3 teams: Customer Care, Trust&Safety and Marketplace Operations (roughly 10 people at the time of writing) to improve Customer Satisfaction, Trust Metrics and Operational Efficiency
  • You will identify the top 2-3 companies at each of the above activities, study them, define roadmaps and execute against these roadmaps
  • We can’t improve what we don’t measure: so you will measure everything!
  • You will work with Product and Design teams to change our website/app/backoffice to suit our Operations needs
  • You will study how Operations can help other areas – such as Sales, Marketing, Product – and help amplify their impact
  • You will manage: create a culture of excellency in your team, set clear targets and objectives, ensure communication processes work efficiently, etc
  • Don’t forget we are a startup: there are dozens of other projects that you may end up doing to help us achieve our goal and that probably don’t fall under the category “Operations”!

Qualifications:

  • 2-5 years experience in consulting
  • Management experience: you have some experience leading teams (it’s OK the leadership was unofficial – we know how consulting works 🙂
  • Excel ninja. SQL experience is nice to have but not required
  • Strong analytical reasoning: we find it hard to work with non-analytical people. We are also aware that this bullet point is useless, as very few people consider themselves “weak analytical reasoners”… 🙂
  • Learning mindset: you are probably not fit to run a unicorn (neither are we). Therefore, if you’re not in constant learning mode, you will stop being effective after 1-2 years
  • Proficiency in English: not sure if we mentioned this already, but we’re going international, and are starting to hire people from all over!

 Service    Medium Size

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Jobs at ProntoPro:

Junior Entrepreneur – Spanish Speaker

Junior Entrepreneur – Spanish Speaker

Junior Entrepreneur – Spanish Speaker

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro.it is Italy’s largest local-service marketplace. Although we are experiencing extremely rapid growth, we haven’t yet achieved our objective. We are looking for brilliant people to help us achieve it.

Our objective is to have a real social impact on Italy, Switzerland, Austria, Germany, France, and Spain: we wish to bring transparency and meritocracy in a market where there are lacks, and give work to those people who really deserve it. We also firmly believe that, in order to have a meaningful impact, it is not enough to create value for a few customers: we need to build and scale a product that will be used by millions.

We are a startup experiencing explosive growth: in March 2015 we launched with 2 people, today we reached about 100 people. Average age is 29, our office is all open-space, and we strive to minimize bureaucracy: everyone has great responsibility and directly impacts on our success. We have prestigious institutional investors such as Immobiliare.it, while our angel investors and advisors hold leadership positions at Google, Facebook, eBay, McKinsey, and Unicredit; it’s safe to say we don’t have the risk profile of a typical startup.

We do have competitors: we actually were the last company to enter this market. However, we are not concerned: we are now 3 times bigger than the second largest player.

For our new office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions, as it does already in Italy.

Ready for a new challenge?

Your job

  • You ache to work for a startup. You understand that startups grow and become huge, or fail and die. This does not scare you – you find it exciting;
  • You are itching for real responsibility – to be in a position where you can really make or break the company;
  • You want to build something huge that will change the way all your friends and family look for services;
  • You hate bureaucracy and the slowness of big corporations. You experienced it and are depressed at the thought of working there again;
  • You don’t like symbols of power. You want to work in a small team, all under 35, in an open-space startup environment without corner offices or fancy furniture;
  • You figure things out. You do not expect nor need hand-holding;
  • You have the startup all-hands-on-deck I’ll-make-it-happen-no-matter-what approach!

About you:

You will do everything. You will support the Operations Team in ensuring that our service works. You will ensure that demand and supply match, that customer satisfaction is high, that service level requirements are met. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win.

Your job will transform several times. Initially, you will be taking over simple tasks as a way to learn the ins and outs of ProntoPro.it; but quickly you will be expected to go beyond, look and what can be improved and bring your unique contribution to ProntoPro. We are looking for entrepreneurs who take real ownership, not people who are waiting for someone to tell them what to do.

Duration: 6 months
Type of internship: compulsory
Languages: Spanish fluency is required.

Your future:

If there is mutual desire to do so, the internship can transform into full-time employment. If we both wish to continue but you still need to graduate, we can find flexible solutions (part-time, or simply wait until graduation). There’s so much to do, that every new hire is a win for the company.

 Service    Medium Size

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Jobs at ProntoPro:

Junior Entrepreneur – French Speaker

Junior Entrepreneur – French Speaker

Junior Entrepreneur – French Speaker

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro.it is Italy’s largest local-service marketplace. Although we are experiencing extremely rapid growth, we haven’t yet achieved our objective. We are looking for brilliant people to help us achieve it.

Our objective is to have a real social impact on Italy, Switzerland, Austria, Germany, Spain and France: we wish to bring transparency and meritocracy in a market where there are lacks, and give work to those people who really deserve it. We also firmly believe that, in order to have a meaningful impact, it is not enough to create value for a few customers: we need to build and scale a product that will be used by millions.

We are a startup experiencing explosive growth: in March 2015 we launched with 2 people, today we reached about 100 people. Average age is 29, our office is all open-space, and we strive to minimize bureaucracy: everyone has great responsibility and directly impacts on our success. We have prestigious institutional investors such as Immobiliare.it, while our angel investors and advisors hold leadership positions at Google, Facebook, eBay, McKinsey, and Unicredit; it’s safe to say we don’t have the risk profile of a typical startup.

We do have competitors: we actually were the last company to enter this market. However, we are not concerned: we are now 3 times bigger than the second largest player.

For our new office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions, as it does already in Italy.

Ready for a new challenge?

Your job

  • You ache to work for a startup. You understand that startups grow and become huge, or fail and die. This does not scare you – you find it exciting;
  • You are itching for real responsibility – to be in a position where you can really make or break the company;
  • You want to build something huge that will change the way all your friends and family look for services;
  • You hate bureaucracy and the slowness of big corporations. You experienced it and are depressed at the thought of working there again;
  • You don’t like symbols of power. You want to work in a small team, all under 35, in an open-space startup environment without corner offices or fancy furniture;
  • You figure things out. You do not expect nor need hand-holding;
  • You have the startup all-hands-on-deck I’ll-make-it-happen-no-matter-what approach!

About you:

You will do everything. You will support the Operations Team in ensuring that our service works. You will ensure that demand and supply match, that customer satisfaction is high, that service level requirements are met. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win.

Your job will transform several times. Initially, you will be taking over simple tasks as a way to learn the ins and outs of ProntoPro.it; but quickly you will be expected to go beyond, look and what can be improved and bring your unique contribution to ProntoPro. We are looking for entrepreneurs who take real ownership, not people who are waiting for someone to tell them what to do.

Duration: 6 months
Type of internship: compulsory
Languages: French fluency is required.

 

Your future:

If there is mutual desire to do so, the internship can transform into full-time employment. If we both wish to continue but you still need to graduate, we can find flexible solutions (part-time, or simply wait until graduation). There’s so much to do, that every new hire is a win for the company.

 Service    Medium Size

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Jobs at ProntoPro:

Junior Entrepreneur – German Speaker

Junior Entrepreneur – German Speaker

Junior Entrepreneur – German Speaker

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro.it is Italy’s largest local-service marketplace. Although we are experiencing extremely rapid growth, we haven’t yet achieved our objective. We are looking for brilliant people to help us achieve it.

Our objective is to have a real social impact on Italy, Switzerland and Austria: we wish to bring transparency and meritocracy in a market where there are lacks, and give work to those people who really deserve it. We also firmly believe that, in order to have a meaningful impact, it is not enough to create value for a few customers: we need to build and scale a product that will be used by millions.

We are a startup experiencing explosive growth: in March 2015 we launched with 2 people, today we reached about 100 people. Average age is 29, our office is all open-space, and we strive to minimize bureaucracy: everyone has great responsibility and directly impacts on our success. We have prestigious institutional investors such as Immobiliare.it, while our angel investors and advisors hold leadership positions at Google, Facebook, eBay, McKinsey, and Unicredit; it’s safe to say we don’t have the risk profile of a typical startup.

We do have competitors: we actually were the last company to enter this market. However, we are not concerned: we are now 3 times bigger than the second largest player.

For our new office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions, as it does already in Italy.

Ready for a new challenge?

Your job

We are looking for an intern to support our team in Vienna!

Duration: 6 months
Type of internship: compulsory
Languages: German fluency is required

 

  • You ache to work for a startup. You understand that startups grow and become huge, or fail and die. This does not scare you – you find it exciting;
  • You are itching for real responsibility – to be in a position where you can really make or break the company;
  • You want to build something huge that will change the way all your friends and family look for services;
  • You hate bureaucracy and the slowness of big corporations. You experienced it and are depressed at the thought of working there again;
  • You don’t like symbols of power. You want to work in a small team, all under 35, in an open-space startup environment without corner offices or fancy furniture;
  • You figure things out. You do not expect nor need hand-holding;
  • You have the startup all-hands-on-deck I’ll-make-it-happen-no-matter-what approach!

About you:

You will do everything. You will support the Operations Team in ensuring that our service works. You will ensure that demand and supply match, that customer satisfaction is high, that service level requirements are met. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win.

Your job will transform several times. Initially, you will be taking over simple tasks as a way to learn the ins and outs of ProntoPro.it; but quickly you will be expected to go beyond, look and what can be improved and bring your unique contribution to ProntoPro. We are looking for entrepreneurs who take real ownership, not people who are waiting for someone to tell them what to do.

Your future

If there is mutual desire to do so, the internship can transform into full-time employment. If we both wish to continue but you still need to graduate, we can find flexible solutions (part-time, or simply wait until graduation). There’s so much to do, that every new hire is a win for the company.

 Service    Medium Size

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Jobs at ProntoPro:

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