Business Operations Manager (m/f)

Business Operations Manager (m/f)

Business Operations Manager (m/f)

4HUNDRED | MUNICH, GERMANY

We are Germany’s first fully digital energy provider. We leverage cutting edge technology alongside a positive and compelling brand voice to bring a much needed breath of fresh air to the energy market. We founded 4hundred in 2017 to bring simple, transparent and fair prices to all German households. We have made it our mission to deliver the benefits of the latest technologies to our customers in a beautifully designed easy-to-use interface that makes energy simple and fun. We continuously work with our community of customers to find ways to make our product even better – after all, it’s them who use it every day.

We want to offer the best digital user experience in energy – are you in?

Your role

Improve our processes

We trust our employees and encourage them to take on responsibility from day one. In our team you will assume responsibility for the development and improvement of the procedures in our industry ecosystem. Your prior experience with energy market tools and processes will ensure that you are able to automate and optimise everything we do. You’ll be the hub for all procedural topics in relation to our offer – using your passion for innovation and technology to drive our processes forward as precisely and flawlessly as possible. Crucially, you really get a kick out of understanding and optimizing complicated processes and make it easy for everyone else to work with them.

Manage our partners

 As our Business Operations Manager you’ll be monitoring the performance of both our existing, and our potential partners. You’ll be reviewing data to gain a deeper understanding of the processes under your supervision, and ensuring their performance is in line with our vision. This relationship is crucial to our operation, and you will be crucial for ensuring a successful collaboration with our partners.

Inspire long-term change

While process improvement and partner management are most pressing right now, we want to change the way energy works for good. So if you are the kind of person who can affect regulatory change, we would be very happy for you to proactively lobby to deliver regulatory changes to the energy market in support of 4hundreds strategic direction.

What you offer

You have a considerable amount of operational experience from a Startup, independent energy firm or consultancy background. The passion you have for innovation and tech should be matched by your proven track record in operational excellence and process automation.

As an independent problem solver, you are more than happy approaching challenging new tasks, always working ‘hands-on’ towards tangible objectives. Project Management comes natural to you, as well as confidently engaging and interacting with stakeholders across the business.

You have deep knowledge in some of our key topics (balancing, market communication, energy data management, prognosis and procurement). Don’t worry if you don’t know it all, as long as you have a burning desire to further your knowledge on the rest.

You thrive in an international environment and have excellent English skills as well as a bachelor’s or master’s degree in business administration, economics, computer science or a related field.

  • You care deeply about how companies treat their customers
  • You communicate quickly, concisely and accurately in writing and in person
  • You have delivered on multiple, time sensitive projects across different lines of business
  • You have the skill to influence industry stakeholders who may not always like your ideas
  • You think strategically and see the bigger picture, but also know when to step into the detail
  • You focus on real-world solutions and have a genuine desire to make things better
  • You have worked our studied abroad and thrive in a multicultural environment
  • You enjoy implementing and optimising complex processes as the foundation of your work.

Sounds good?

Then we’d love to hear from you! Apply now with just a few clicks!

 Tech    Small

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“We co-create 4hundred with our customers. Through our community, customers can really engage with us, tell us about how we can make 4hundred better, which is really rare for an energy provider”   
Elisa
Community Manager

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“What really ties our team together are values: their attitude towards the world around them. Their attitude towards other people. Our people have a lot of freedom. But freedom also means a lot of responsibility”
Andrew 
Founder

Jobs at 4hundred

Business Operations Manager (m/f)

Customer Service Star (m/w)

Customer Service Star (m/w)

4HUNDRED | MUNICH, GERMANY

Kommunikation und Kundenservice sind Deine Leidenschaft? Eine endlich mal coole, moderne und revolutionäre Firma, die den Großen die Stirn bietet! Das findest Du spannend? Hier ist Deine Chance, Customer Service neu zu definieren und gemeinsam mit uns 4hundred weiter mit aufzubauen!

Die Stelle kann in Voll- oder Teilzeit besetzt werden.

Dein Profil

  • Du überzeugst durch Deine freundliche und kommunikative Art, bietest zuverlässige und lösungsorientierte Arbeitsweise und liebst den direkten Kundenkontakt
  • Du klärst telefonische und schriftliche Kundenanfragen souverän, freundlich und kreativ
  • Du bist flexibel einsetzbar
  • Du kennst Dich mit Office tools genauso gut aus wie mit Teams, Skype oder Hangouts
  • Du sprichst fließend Deutsch und hast gute Englischkenntnisse

Deine Rolle

  • Du betreust unsere Kunden professionell via E-Mail als erster Ansprechpartner
  • Wenn nötig, greifst Du zum Telefon und findest mit dem Kunden eine passende Lösung
  • Du bearbeitest eigenständig Anfragen von Bestands- und Neukunden und beschäftigst Dich mit deren Wünschen und Fragen
  • Mit Hilfe von Kundenfeedback identifizierst Du Probleme und positive Aspekte der Produkte und Prozesse und gibst diese direkt an die Gründer weiter
  • Du unterstützt die 4hundred Community mit Deinen Beiträgen
  • Mit Freundlichkeit und Kompetenz stellst Du sicher, dass unsere Kunden zufrieden sind und eine individuelle Betreuung erhalten

Hört sich gut an?

Dann würden wir uns freuen, von dir zu hören! Jetzt mit nur wenigen Klicks bewerben!

 Tech    Small

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“We co-create 4hundred with our customers. Through our community, customers can really engage with us, tell us about how we can make 4hundred better, which is really rare for an energy provider”   
Elisa
Community Manager

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“What really ties our team together are values: their attitude towards the world around them. Their attitude towards other people. Our people have a lot of freedom. But freedom also means a lot of responsibility”
Andrew 
Founder

Jobs at 4hundred

Junior Automation Tester (Part-Time/Werkstudent)

Junior Automation Tester (Part-Time/Werkstudent)

Junior Automation Tester (Part-Time/Werkstudent)

3MEGAWATT | MUNICH, GERMANY

We are looking for a part time student working as software automation tester and join the fight against climate change. We are building software to automate and optimise the management of operating renewable energy plants. The position is based in Munich with an immediate starting date.

We are a young, dynamic team who enjoy working closely together for the benefit of our clients. We are all eager to change the way the renewable industry manages their asset portfolios, so that we can do our little bit to make the world a better place.

Are you interested? Then read on.

What we offer you

We offer personal growth experience of helping build a truly successful SaaS company with a stellar team where you can have a huge impact.

You will develop good understanding of the renewable energy industry. You will enjoy working with an international team who are at the cutting edge in their industry and who are pushing hard to make their solution an industry standard.  We offer a competitive salary and lots of opportunity to grow, learn and be awesome.

What you will do

You will help automating the testing of our web-based software product. You are interested in software, but you don’t need to be a developer. You are very detail oriented and are a person who enjoys team work. You will learn about the renewable energy industry and be part of a fun international team.

What we care about

Our ideal candidate is a motivated self-starter with a lot of intellectual curiosity. You will thrive in fast growing entrepreneurial culture where initiative and good ideas are highly valued.

  • Basic knowledge of one or more of the following: HTML/CSS, RESTful Services and APIs, JavaScript/jQuery, Version Control/Git, Responsive Design, Testing/Debugging, Browser Developer Tools
  • You are currently enrolled in a university and you are based in Munich
  • Good English skills (written and verbal) – German skills are NOT required
  • Strong problem solving skills
  • Detail oriented, with an impeccable integrity
  • A positive view: no job is too big, no job is too small

 Tech    Small Size

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“3megawatt is a pioneer in its space and it’s in between two very exciting industries which are renewable energy and SaaS. Renewable energy is booming and energy itself is the biggest market in the world.”
Manuel Nasti.
Vice Presitent for Operations

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“During the meetings you can say whatever comes to your mind and your ideas don’t just flow around – they become real in the application itself, so it’s really nice to be listened in this company.”
Emin Bugra Saral.
Lead Software Engineer

Meet Some of 3megawatt Employees

Jobs at 3megawatt

UX Researcher (m/f/d)

UX Researcher (m/f/d)

UX Researcher (m/f/d)

USERLANE | MUNICH, GERMANY

We have a developed a software that allows people to use any software instantly without any prior knowledge no matter how complex it is. The experience in our product is an essential part of our product. If you have people in your life that don’t understand how better UX can generate more value, point them in our direction. We’re working with companies of all sizes and industries, from major international brands to fast growing startups. A big motivation for every member of our product team is that the solution that you designed, will be seen by thousands of famous companies and millions of users and employees. Userlane is about to become a house hold name in our industry already and you’ll be the person who shaped it.

Your day

  • Work closely with cross-functional partners (analytics, business, design, engineering, marketing and product management) to identify and prioritize knowledge gaps in our understanding of the userlane experience
  • Conduct research using a wide variety of methods, and interpret analysis through the lens of UX, HCI, and social science
  • Lead and deliver research share-outs to a cross-functional team to encourage empathy with and understanding of the userlane experience for different segments (specific markets, new or resurrected users, etc.) and identify clear opportunities userlane can address to improve the experience
  • Identify and work with vendors to partner with to conduct research as needed
  • Continue to evangelize and champion the recommendations and opportunities after research is complete
  • Collaborate closely with other researchers
  • Design research studies that drive tactical and strategic product decisions and address both user behavior and attitudes
  • Conduct research using a variety of quantitative and qualitative methods
  • Generate insights that both fuel ideation and evaluate designs
  • Sit down with the engineers and the designers and create a first prototype (design sprint)
  • Test the prototype together with our customers
  • We don’t require you to be German, but since a lot of our customers are from Germany we need you to be comfortable having interviews in German.

Perks

  • Tools and office gadgets. We even have gym balls as optional chairs – allthough you don’t have to sit at all, for all we care you can lie flat on one of our many couches and work from there;)
  • Good food, a variety of breakfast foods and a fully stocked kitchen. Plus we love Burritos, Felix our head of Dev even has his own Burrito Meetup, check it out: https://meetup.com/de-DE/El-Burrito-Meetup/
  • Competitive salary, we pay better than agencies – well, everyone pays better than agencies 😅
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
  • Events, all the cool stuff that you imagine happens in a fast growing modern cutting edge company.

 Tech    Small Size

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“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

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“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

Jobs at Userlane

UX Researcher (m/f/d)

Product Designer (m/f/d)

Product Designer (m/f/d)

USERLANE | MUNICH, GERMANY

We have a developed a software that allows people to use any software instantly without any prior knowledge no matter how complex it is. Design is an essential part of our product. It’s even so essential the UX of our solution is one of our strongest unique selling propositions. If you have people in your life that don’t understand how better design can generate more value, point them in our direction. We’re working with companies of all sizes and industries, from major international brands to fast growing startups. A big motivation for every designer is that the product that you design, will be seen by thousands of famous companies and millions of users and employees. Userlane is about to become a house hold name in our industry already and you’ll be the person who shaped it.

Your day

  • Product UX, start gathering intel, draw a first sketch on paper, brainstorm with the product team, convince them of your ideas.
  • Start up sketch or your preferred tool, come up with a first design. Gather feedback, improve it, ship it.
  • If you are able to ship your design in HTML and CSS (e.g. through webflow) you’ll be the hero. You’ll become a webflow-prototyping expert here anyway.
  • Once the design is implemented and used by thousands of customers, start tracking their behaviour and use that data to improve your next draft.
  • Push our brand, develop your own ideas, have your own projects on the side.
  • You’ll be able to work directly on the product, the website and any other field of operation. We won’t force you to stick with one task, we’ll allow you to grow into the direction that your skill set leads you to.
  • We’re looking for hungry people who want to conquer the world and are motivated by ever increasing challenges.

Perks

  • Tools and office gadgets. We even have gym balls as optional chairs – allthough you don’t have to sit at all, for all we care you can lie flat on one of our many couches and work from there;)
  • Good food, a variety of breakfast foods and a fully stocked kitchen. Plus we love Burritos, Felix our head of Dev even has his own Burrito Meetup, check it out: https://meetup.com/de-DE/El-Burrito-Meetup/
  • Competitive salary, we pay better than agencies – well, everyone pays better than agencies 😅
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.
  • Events, all the cool stuff that you imagine happens in a fast growing modern cutting edge company.

Still reading?

Write us a note about yourself, why you’re interested in joining the Userlane team, and include any relevant links (Whatever it is you want to show us about yourself).

 Tech    Small Size

dummy

dummy

“Userlane is a company that’s all about learning and this focus on learning and developing yourself is something a new candidate should bring in to be successful at Userlane».
Hartmut Hahn.
Managing Director

dummy

“When I read about Userlane mission, their goals and the software they build, it really
resonated with me, because I really like the idea of helping people directly to achieve
something”.
Matin Fazli.
Full Stack Developer

Meet Some of Userlane Employees

Jobs at Userlane

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