Customer Service Working Student (f/m)

Customer Service Working Student (f/m)

Customer Service Working Student (f/m)

MOUSER ELECTRONICS | MUNICH, GERMANY

Your role

The Customer Service Working Student supports service excellence and department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

  • Providing service and support to customers through mediums such as web, email and fax.
  • Assisting the customer service team in Europe.
  • Responsible for the processing of customer orders.
  • Interacting with individuals and groups inside and outside the organization.
  • Supporting and participating in the company’s total quality process.
  • Other duties as assigned.

 

Requirements:

  • Student enrolled at a German university.
  • Basic German knowledge and good English language skills.
  • Good MS-Office skills.
  • Capable of working independently.
  • The ability to communicate and work as part of a team.

What we offer:

  • A good work place in an international, friendly environment
  • Competitive payment with good social benefits
  • Good development opportunities

About MOUSER Electronics:

Mouser Electronics is a worldwide leading authorised distributor of semiconductors and electronic components for over 750 industry-leading manufacturers. We specialise in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

 Tech    Medium Size

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Jobs at Mouser Electronics:

Customer Service Representative (f/m/d)

Customer Service Representative (f/m/d)

Customer Service Representative (f/m/d)

MOUSER ELECTRONICS | MUNICH, GERMANY

Your role

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

  • Generates new and repeat business through customer service initiatives.
  • Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
  • Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
  • Provides information regarding availability of in-stock and out-of-stock items.
  • Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
  • Researches and expedites customer orders.
  • Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
  • Confirms special handling orders are expedited.
  • Fills requests for catalogs, information or samples.
  • Supports local Customer Service teams, and provides support for other teams when needed.
  • Other duties as assigned.

Requirements:

  • About four years’ experience in a customer service role, or equivalent combination of education and experience.
  • Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
  • Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
  • Professional verbal and written communication skills in German and English, able to apply them in a telephone environment; additional languages are a plus.
  • Proficient in MS Office; experience with other systems are a plus.
  • Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
  • Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
  • Demonstrates profound planning and organization skills and works very structured.
  • Accountable and integer, energetic personality.
  • Self-motivated and result-oriented  and a good team worker (cross-cultural).
  • Takes initiative to expand knowledge for position utilizing all available sources.

What we offer:

  • A good work place in an international, friendly environment
  • Competitive payment with good social benefits
  • Good development opportunities
  • Indefinite contract

About MOUSER Electronics:

Mouser Electronics is a worldwide leading authorised distributor of semiconductors and electronic components for over 750 industry-leading manufacturers. We specialise in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

 Tech    Medium Size

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Jobs at Mouser Electronics:

Customer Service Assistant – International

Customer Service Assistant – International

Customer Service Assistant – International

MOUSER ELECTRONICS | MUNICH, GERMANY

Your role

The Customer Service Assistant is responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives:

  • Provides the highest level of customer service.  Performs data entry accurately and efficiently using various computer programs, word processing, spreadsheet or database commands; formats material as required.
  • Proofs material entered and generates data reports as required; reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data.  Files, keeps records, and prepares/transmits/sorts/distributes facsimiles, mail, e-mail, and reports as needed.
  • Researches and expedites customer requests. Monitors and ensures delivery date and product quality to meet customer requirements.  Verifies customer requests are processed correctly. Provides price and delivery quotes to customer within company specified deadlines.
  • Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
  • Demonstrates effective time management and planning/organizing skills. Self-motivated and results oriented.  Works effectively with other members of the team. Maintains a high level of commitment to achieve goals.  Promotes and maintains high standards of quality and service excellence.  Exhibits strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.  Proficient in using personal computer, data entry terminal and other common office equipment and software.  Takes initiative to expand knowledge for position utilizing all available sources.
  • Supports local Customer Service teams, and provides support for other teams when needed.
  • Provides Chat support as required, local language plus other required languages.
  • Other duties as assigned.

Requirements:

EDUCATION & EXPERIENCE

Basic education equivalent to US High School Diploma, or equivalent combination of education and experience.

CHARACTERISTICS

  • Positive Service Attitude
  • Energy
  • Accountability
  • Influence
  • Frustration Tolerance
  • Preference for Structure
  • Integrity

SKILLS & CERTIFICATIONS

  • Ability and desire to provide excellent customer service
  • Desire, ability and personality to deal directly with customers to carry out all correspondences in a courteous manner
  • Exhibits the potential to advance to other positions
  • PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook and other software
  • Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment.   Additional languages may be required

 

What we offer:

  • A good work place in an international, friendly environment
  • Competitive payment with good social benefits
  • Good development opportunities
  • Indefinite contract

About MOUSER Electronics:

Mouser Electronics is a worldwide leading authorised distributor of semiconductors and electronic components for over 750 industry-leading manufacturers. We specialise in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

 Tech    Medium Size

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Jobs at Mouser Electronics:

Customer Account Representative (f/m)

Customer Account Representative (f/m)

Customer Account Representative (f/m)

MOUSER ELECTRONICS | MUNICH, GERMANY

Your role

Customer Account Representative (f/m):

  • Provides the best possible service and support to customers through mediums such as telephone, email and fax
  • Contacts customers to resolve outstanding credit and debit balances and ensures orders ship same day whenever possible
  • Provides account information to customers
  • Reconciles customer account information
  • Works closely with both the Customer Service and the Finance department

Requirements:

  • Desire and ability to interact directly with customers and carry out correspondences in a professional and courteous manner
  • Very good German, English and French language skills, written and verbal; additional EU language skills beneficial
  • Good computer and MS Office skills, as well as an affinity for numbers
  • Meets targets while interacting with colleagues within the team and liaising departments
  • Works with initiative

What we offer:

  • A good work place in an international, friendly environment
  • Competitive payment with attractive social benefits
  • Internal growth opportunities
  • Permanent contract
  • Regular teamevents
  • Free fruit basket & free beverages
  • Subsidized MVV ticket
  • Subsidized gym-membership

About MOUSER Electronics:

Mouser Electronics is a worldwide leading authorised distributor of semiconductors and electronic components for over 750 industry-leading manufacturers. We specialise in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.

 Tech    Medium Size

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Jobs at Mouser Electronics:

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