Key Account Manager (m/f)

Key Account Manager (m/f)

Key Account Manager (m/f)

EMNIFY | BERLIN, GERMANY

Your position

We are looking for an experienced and motivated Key Account Manager to join our Berlin office to develop and grow our key accounts. You will help us grow our business by playing an integral part in generating new sales and maintaining strong relationships with our key customers. The position provides a unique chance for a hands-on person with great communication skills.

Key activities

  • Win new key accounts and develop strong long-term relationships
  • Acquire a thorough understanding of key customer needs and requirements
  • Play an integral part in generating new sales that will turn into long-lasting relationships
  • Develop and implement an action plan for how key account will achieve targets, identify specific actions to improve profit and grow the business
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  • Serve as the link of communication between key customers and internal teams
  • Collaborate with the Sales and Customer Success Management teams to identify a set of high-opportunity key accounts
  • Conduct regular reviews of business performance and deliver accurate monthly sales forecasts

Knowledge & Skills Required:

  • Have a minimum of 3+ years experience working in account management, customer success or B2B sales role
  • Proven track record in managing and closing deals with big B2B customers
  • Strong technical background with experience in Telecommunication, SaaS (B2B) or IoT is a plus; comfortable discussing technical and commercial topics
  • Preferably knowledge and insight into telecommunication and/ or IoT
  • Strong communication and interpersonal skills with aptitude for building relationships
  • Excellent written and verbal communication skills in English, any additional language is a plus

Bonus Points

  • You’ve already sold to enterprise customers and build a network with decision makers

Why EMnify?

With you, as part of our team, we want to expand our success globally and inspire businesses and developers with our innovative product. You’ll be at the forefront of the global technological revolution of IoT.

Some benefits you’ll get at EMnify:

  • A flat hierarchy, direct and open communication culture
  • Challenging tasks in a dynamic and international environment (25+ nationalities)
  • Great central location in the heart of Berlin – with an awesome view!
  • Regular team and company events
  • Social rooms with a Playstation to have fun together
  • A variety of drinks and snacks
  • Free gym on site
  • Free in-house German lessons
  • Dog-friendly work environment

Jobs at EMnify

Telecom Implementation Engineer (m/f)

Telecom Implementation Engineer (m/f)

Telecom Implementation Engineer (m/f)

EMNIFY | MANILA, Philippines

Your position

We are looking for hands-on and passionate professionals with a high customer-orientation and strong analytical and troubleshooting skills to join our 24/7 (Network Access/Roaming) Operations organization as a Telecom Implementation Engineer (m/f).

What you’ll be doing

  • Take full responsibility for implementation projects from planning to production, covering i.e. International Roaming Agreements (IREG/TADIG unilateral)
  • Analysis and update of commercial and technical details (IR.21, AA.14, IOTs, EMnify Tariff Plans)
  • Monitor Service Quality and KPIs
  • Troubleshoot service issues, tracing and analysis of signaling (SS7/diameter) and data (GRX)
  • Collaborate with our technical customer support, mobile core operations and commercial roaming team
  • Create and document processes and implementations

Knowledge & Skills Required:

  • Bachelor or higher in information technology, communications engineering, or computer engineering
  • 4-7 years’ experience in Telecoms, preferably Roaming/IoT/M2M
  • Be solution-oriented with a strong commitment to finish projects
  • Hands-on experience in RDBMS (e.g. MySQL)
  • Basic skill level in Linux
  • Knowledgeable in SMS routing (SS7, SMPP)
  • Experience with Core Switches (e.g. Nokia, Ericsson, Huawei)
  • Knowledge in Signalling protocol suites (MAP, GTP, S6)
  • Hands-on experience with IP routing and troubleshooting, at least CCNA or equivalent is preferred.
  • Experience with different mobile core technologies (CS Core, PS Core, EPC)
  • Can analyze call traces using wireshark
  • Good in analysis of graphs, big data, determining trends; advanced understanding of statistics and event correlations.
  • Be hungry to learn new technologies and keep your knowledge up to date
  • Be willing to work in shifts
  • Savvy in communication and presentation to internal and external
  • Excellent language skills in English (speaking & writing), any other language is a plus.

Why EMnify?

With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success – we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team.

Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

Jobs at EMnify

VP Service Delivery (m/f)

VP Service Delivery (m/f)

VP Service Delivery (m/f)

EMNIFY | BERLIN/WÜRZBURG, GERMANY

About EMnify

EMnify was born out of a belief that the impact of IoT will revolutionize technology worldwide and that a technology shift is required to enable efficient and economical connectivity for intelligent devices. Based in Germany, we are a Deep Tech company and offer a cloud-based, secure and scalable Global Cellular M2M/IoT Connectivity Management Platform. By providing our technology as a cloud service, we are disrupting traditional service delivery models. Our customers are Mobile Network Operators, Enterprises and Developers from more than 100 countries, enabling new use cases that improve people’s lives all over the world.

Your position

We are looking for an experienced and motivated VP Service Delivery (m/f) who will build and manage our globally distributed service delivery teams. You will be a key member of our management team with a focus on ensuring the high quality and reliability of all our technical operations. The position provides a unique chance for a hands-on person, with managerial experience, to drive the strategy for maintaining and operating our global service delivery infrastructure in public and private cloud environments.

What you’ll be doing:

  • Build and manage globally distributed service delivery teams across the Americas, Europe and Asia; including three subunits: Network Operations Centre (NOC), Site Reliability Engineering (SRE) and Roaming Implementation and Integration (NAO)
  • Lead and develop the operations team – recruit top engineering talent and encourage your team members by leading, mentoring, and coaching them
  • Shape and develop competitive service strategies and translate them into operational short- and long-term plans with the aim of ensuring the high quality of our services
  • Lead the ongoing design and maintenance of our world-class infrastructure
  • Enhance escalation procedures and workflows for the timely resolution of all issues within your areas of responsibility
  • Create an organisation and infrastructure to support highest industry-standard SLA requirements.

Knowledge & Skills Required:

  • Several years’ experience in operations, service delivery, infrastructure design or a similar role in public and private cloud environments
  • Excellent knowledge of cloud-based IaaS stacks like AWS, Azure or Google Compute Engine
  • You are a cloud-native person who lives and breathes for the cloud
  • Strong hands-on experience in site reliability engineering
  • Experience in running highly-available/real-time online transaction services
  • Have built and led large global service delivery teams, with people management responsibilities including hiring and performance management
  • Experience working with big B2B customers
  • Preferably knowledge and insights into telecommunication and/or IoT.

Why EMnify?

With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success – we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team.

Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

Jobs at EMnify

Technical Product Manager E-Commerce (m/f)

Technical Product Manager E-Commerce (m/f)

Technical Product Manager E-Commerce (m/f)

EMNIFY | BERLIN/WÜRZBURG, GERMANY

About EMnify

EMnify was born out of a belief that the impact of IoT will revolutionize technology worldwide and that a technology shift is required to enable efficient and economical connectivity for intelligent devices. Based in Germany, we are a Deep Tech company and offer a cloud-based, secure and scalable Global Cellular M2M/IoT Connectivity Management Platform. By providing our technology as a cloud service, we are disrupting traditional service delivery models. Our customers are Mobile Network Operators, Enterprises and Developers from more than 100 countries, enabling new use cases that improve people’s lives all over the world.

Your position

We are looking for an experienced and passionate Technical Product Manager E-Commerce who will drive the product development and help us take EMnify to a new level. This is your chance to use Product Management experience to grow our business improve our product. The position is based in Würzburg/ Berlin and involves some travel.

Key activities

A Technical Product Manager E-Commerce drives new products & features development and communicates with customers effectively to discuss the technical aspects of our product.

  • Drive product development through analysis of business requirements and design
  • Drive the implementation and release of technical side of the product, processes and services
  • Manage the product backlog within the scrum process to put the product roadmap into effect
  • Understand our business customers, their needs, and bridge between them and other related departments
  • Communicate with business clients to discuss commercial aspects
  • Develop and drive a company specific product management process, tools, and related policies
  • Act as a go to expert for features and for product
  • Work closely with engineers to define and execute initiatives and solutions
  • Bring new features and services to market by directly cooperating with the entire product team, sales, and marketing departments
  • Ensure new features’ quality based on feedback from internal and external stakeholders

Knowledge & Skills Required:

  • Bachelor degree in engineering, business, or economics
  • 2-4 years of experience in Product Management
  • Previous B2B experience
  • Passion for SaaS, PaaS, Telecoms, and/ or M2M/ IoT domains
  • Deep technical understanding of disruptive technologies, like cloud computing, IoT, network protocols, development frameworks etc.
  • Experience with leading and structuring effective brainstorming and strategic conversations
  • Ability to communicate well in 1:1 and group meetings and to deliver presentations
  • Experience with writing user stories for small and big features
  • Familiarity with user science tools and AB testing
  • Experience with Scrum
  • Excellent oral and written language skills in English. Any other additional language, e.g. German, French, Spanish, Italian, is a plus

Why EMnify?

With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success – we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team.

Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

Jobs at EMnify

Technical Product Manager – Mobile Core (m/f)

Technical Product Manager – Mobile Core (m/f)

Technical Product Manager – Mobile Core (m/f)

EMNIFY | BERLIN/WÜRZBURG, GERMANY

About EMnify

EMnify was born out of a belief that the impact of IoT will revolutionize technology worldwide and that a technology shift is required to enable efficient and economical connectivity for intelligent devices. Based in Germany, we are a Deep Tech company and offer a cloud-based, secure and scalable Global Cellular M2M/IoT Connectivity Management Platform. By providing our technology as a cloud service, we are disrupting traditional service delivery models. Our customers are Mobile Network Operators, Enterprises and Developers from more than 100 countries, enabling new use cases that improve people’s lives all over the world.

Your position

We are looking for an experienced and passionate Technical Product Manager – Mobile Core who will design telecommunication services and mobile space and contribute to the overall success of EMnify. This is a chance for anyone with a Product Management experience to shape, develop and improve our brand’s features. The position is based in Wurzburg/Berlin and involves some travel.

What you’ll be doing:

  • Bachelor degree or more in engineering, business, or economics
  • 2-4 years of experience in Product Management
  • Passion for SaaS, PaaS, Telecoms, and/or M2M/IoT domains
  • Deep technical understanding of disruptive technologies, like cloud computing, IoT, network protocols, development frameworks etc.
  • Experience with leading and structuring effective brainstorming and strategic conversations
  • Ability to communicate well in 1:1 and group meetings and to deliver short presentations
  • Experience with writing user stories for small and big features
  • Familiarity with user science tools and AB testing
  • Experience with Scrum
  • Excellent oral and written language skills in English, any other additional language, e.g. German, French, Spanish, Italian, is a plus

Knowledge & Skills Required:

  • Knowledge about software development processes or automation experience with any language other than Bash
  • Hands-on experience in designing, implementing and maintaining cloud environments at scale, preferably on AWS and via Terraform
  • CI/CD approaches successfully applied to infrastructure code
  • Solid know-how about networking and running JVM-based applications on Linux
  • Passion for IoT and M2M products and markets and deep understanding of SaaS and cloud-based business models
  • Fluency in English
  • Hands-on, team- and customer-oriented personality.

Why EMnify?

With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success – we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team.

Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

Jobs at EMnify

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