Customer Success Manager Key Account (m/f)

Customer Success Manager Key Account (m/f)

Customer Success Manager Key Account (m/f)

EMNIFY | BERLIN, GERMANY

About EMnify

EMnify was born out of a belief that the impact of IoT will revolutionize technology worldwide and that a technology shift is required to enable efficient and economical connectivity for intelligent devices. Based in Germany, we are a Deep Tech company and offering a cloud-based, secure and scalable Global Cellular M2M/IoT Connectivity Management Platform. By providing our technology as a cloud service, we are disrupting traditional service delivery models. Our customers are Mobile Network Operators, Enterprises and Developers from more than 100 countries, enabling new use cases that improve people’s lives all over the world.


What you’ll be doing:

Key Activities: A Customer Success Manager Key Account is the CEO of our largest customer accounts. He/She consults our international clients from a variety of industries on how to get the best out of EMnify’s technology. In addition, he/she is the leader of complex on-boarding projects:

  • Project leader during on-boarding phase of key customers
  • Be responsible for managing the accounts of our key customers throughout the entire life-cycle
  • Identify and resolve technical and non-technical customer issues and uncover opportunities for new use cases and customer growth
  • Ensure our customers’ technical enablement and full engagement by coordinating, organising and managing cross-functionally their IoT deployment activities
  • Maximize EMnify’s value for our customers by being their representative within our organization, supporting them with ongoing projects, conveying market trends and ideas, by collaborating closely with our Sales Representatives, Product Management, and Marketing.
  • More than that: Be the trusted adviser and consultant by networking and maintaining trustful relationships with existing customers via telephone and mail, educating them on our technology, making our customers as successful as possible by understanding their specific requirements and roadmaps.
  • Identify indicators and monitor customer account movements and engage with customers if unusual fluctuations occur indicating issues or opportunities to improve the customer’s product or service.

What Experience you’ll need:

  • Provide credibility by means of your technical and business education, e.g. industrial, electronics or telecommunications engineering and strong passion for IoT, M2M and Telecom products and markets.
  • 3 years in a technology management, pre-sales role, customer care and/or product management
  • Project Management experience
  • Proven track record in managing and closing deals with large B2B customers
  • Outstanding communication and inter-personal skills facing a variety of customer personas, sometimes pro-actively, sometimes listening first, however always with a commercial, service-oriented mindset.
  • Understanding of cloud and SaaS business models, you enjoy communicating with a technical audience.
  • Analytical and KPI-driven mindset, with the ability to prioritize while handling multiple activity streams at the same time
  • Excellent oral and written skills in English are a must. Any additional language is a plus.
  • ITIL certification would be a plus.

Why EMnify?

With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success – we as a team and a company can only be successful if each individual and our customers succeed. Therefore, it is crucial to us to have a pleasant and cooperative work atmosphere in our team.

Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

Jobs at EMnify

Customer Success Manager Key Account (m/f)

Commercial Product Manager (m/f)

Commercial Product Manager (m/f)

EMNIFY | BERLIN, GERMANY

Your position

We are looking for an experienced and passionate Commercial Product Manager who will drive product development processes and nurture the EMnify’s brand, as well as liaise with our business partners. This is your chance to shape, develop and improve our features. The position is based in Wurzburg/Berlin and involves some travel.

Key activities

  • Shape and improve the EMnify product
  • Drive product development and design through analysis of business requirements
  • Build and execute the pricing strategy based on data analysis and market research
  • Understand our business customers, their needs, and bridge between them and other departments
  • Communicate with business clients to discuss commercial aspects
  • Act as a go to expert for features and for product
  • Work closely with engineers to define and execute initiatives and solutions
  • Bring new features and services to market by directly cooperating with the entire product team, sales, and marketing departments
  • Ensure new features’ quality based on feedback from internal and external stakeholders

Knowledge & Skills Required:

  • Bachelor degree in engineering, business, or economics
  • 2-4 years of experience in Product Management
  • Passion for SaaS, PaaS, Telecoms and/or M2M/IoT
  • High-level understanding of technical principles like cloud computing, IoT, network protocols, development frameworks, etc.
  • Experience with leading and structuring effective brainstorming and strategic conversations
  • Ability to communicate well in 1:1 and group meetings and to deliver presentations
  • Experience with writing user stories for small and big features
  • Familiarity with user science tools and AB testing
  • Experience with Scrum
  • Excellent oral and written English skills. Any other additional language, e.g. German, French, Spanish, Italian, is a plus

Why EMnify?

With you as part of our team we want to expand our success globally and inspire businesses and developers with our innovative product. You’d be at the forefront of the global technological revolution of IoT, hence changing the lives of people worldwide. We offer challenging tasks in a dynamic and international work environment. As a part of our highly motivated and young team, we expect high quality and perseverance at work while having fun at what we do. Because we believe teams benefit greatly from individual excellence every member of our team has many opportunities to develop personally and further their career. At the core of our business is the idea of shared success – we as a team, and a company, can only be successful if each individual and our customers succeed. Therefore, it is crucial that we have a pleasant and cooperative work atmosphere in our team.

Would you like to be involved in the expansion of an international business and work for one of the fastest growing technology companies? Then EMnify is the perfect company for you!

Jobs at EMnify

(Senior) SEM/SEA Manager (m/w/x)

(Senior) SEM/SEA Manager (m/w/x)

(Senior) SEM/SEA Manager (m/w/x)

HEAVENHR | BERLIN, GERMANY

HeavenHR ist ein aufstrebendes dynamisches Start-Up in Berlin, welches Ende 2015 gegründet worden ist und von erfahrenen Business Angels sowie internationalen Investoren unterstützt wird. Unsere innovative HR Software revolutioniert alle Bereiche des Personalmanagements. Ob Urlaubsverwaltung, Lohnabrechnung oder die Anlage neuer Mitarbeiter; HeavenHR’s einzigartige Software vereinfacht zahlreiche Prozesse und spart den Nutzern damit Zeit und Geld – alles auf einer Plattform!

Die ersten Schritte unserer Erfolgsgeschichte sind geschafft. Jetzt brauchen wir Dich und Deine kreativen Fähigkeiten, um HeavenHR noch bekannter zu machen.

Deine Aufgaben

  • Erarbeitung neuer Konzepte und SEA Strategien zur Weiterentwicklung der bestehenden SEA Konten
  • Fortlaufendes Reporting und ständige Optimierung der Kampagnen nach Performance Zielen
  • Strategische und operative Weiterentwicklung des SEA Kanals

Dein Profil

  • 2-3 Jahre Erfahrung im Performance Marketing, speziell im SEA-Bereich und im Management von SEM-Kampagnen sind wünschenswert
  • Fundiertes Know-how bei der Konzeption, Erstellung, Verwaltung und Optimierung von SEA Kampagnen
  • Ausgeprägte analytische Fähigkeiten und ein hohes Maß an Eigeninitiative, Ehrgeiz, Wissbegierde und Motivation
  • Du bist kommunikationsstark mit sehr guten Deutsch und Englischkenntnissen
  • Du bringst Deine eigenen Ideen ein und kannst uns davon überzeugen

Was wir bieten

  • Zusammenarbeit in einem einzigartigen Team von starken, dynamischen und mitreißenden Kollegen
  • Vielfältige Möglichkeiten für die persönliche und professionelle Weiterentwicklung in einem internationalen Umfeld
  • Ein hundefreundliches Büro im Berliner Stadtteil Prenzlauer Berg
  • Du profitierst von einer ausgezeichneten Arbeitskultur und arbeitest in einem spannenden und dynamischen Umfeld
  • Außerdem bieten wir Dir kostenlose Getränke und Obst …und jeden ersten Freitag im Monat genießen wir leckeres Essen und kühle Getränke bei unserer Office Party!

Wir unterstützen Dich bei Deiner Weiterentwicklung und bieten Dir die Möglichkeit den Erfolg von HeavenHR aktiv mitzugestalten. Nutze Deine Chance und werde Teil unseres großartigen Teams. Wir freuen uns auf Deinen CV!

Jobs at HeavenHR

(Senior) SEM/SEA Manager (m/w/x)

Content Marketing Manager / SEO Manager (m/w/x) – Berlin

Content Marketing Manager / SEO Manager (m/w/x) – Berlin

HEAVENHR | BERLIN, GERMANY

HeavenHR ist ein aufstrebendes dynamisches Start-Up in Berlin, welches Ende 2015 gegründet worden ist und von erfahrenen Business Angels sowie internationalen Investoren unterstützt wird. Unsere innovative HR Software revolutioniert alle Bereiche des Personalmanagements. Ob Urlaubsverwaltung, Lohnabrechnung oder die Anlage neuer Mitarbeiter; HeavenHR’s einzigartige Software vereinfacht zahlreiche Prozesse und spart den Nutzern damit Zeit und Geld – alles auf einer Plattform!

Die ersten Schritte unserer Erfolgsgeschichte sind geschafft. Jetzt brauchen wir Dich und Deine kreativen Fähigkeiten um HeavenHR noch bekannter zu machen.

Deine Aufgaben

  • Entwicklung von Newslettern sowie Content-Kampagnen
  • Erstellen und Einpflegen unserer Blogbeiträge nach SEO Guidelines
  • Du schreibst Beiträge zu den Themen Lohnabrechnung, Admin, Digitalisierung
  • Content im Produkt (unsere neuen Features müssen natürlich auch gut beschrieben werden)
  • Bei Bedarf Unterstützung der Entwicklung von Messematerialien (Flyer, Broschüren etc.)
  • Du organisierst Pressemitteilungen zu vielfältigen Themen und bereitest diese inhaltlich in Abstimmung mit den jeweiligen Ansprechpartnern im Unternehmen vor

Dein Profil

  • Du hast Kommunikationswissenschaften oder Journalismus studiert
  • Du sprichst Deutsch auf Muttersprachniveau und Englisch fließend. Eine weitere Sprache ist ein Plus
  • Du verfasst gerne Texte und überzeugst Deine Leser mit Deiner Leidenschaft
  • Du hast eine analytische, strukturierte Denkweise und handelst ergebnisorientiert
  • Du bringst eigene Ideen ein und kannst uns davon überzeugen

Was wir bieten

  • Ein dynamisches Arbeitsumfeld mit einem internationalem Team
  • Verantwortungsvolle Aufgaben in einem dynamischen Umfeld
  • Ein motiviertes Team, flache Hierarchien und schnelle Entscheidungswege wo Du all Deine Ideen einbringen kannst
  • Regelmäßige Teamevents, eine starke Unternehmenskultur, kostenlose Getränke, Obstkörbe, Pizza-Friday und ein modernes Büro im Berliner Stadtteil Prenzlauer Berg
  • Unsere Office Dogs Ingeborg und Gerri sorgen jeden Tag für Abwechslung vom Büroalltag

Wir unterstützen Dich bei Deiner Weiterentwicklung und bieten Dir die Möglichkeit den Erfolg von HeavenHR aktiv mitzugestalten. Nutze Deine Chance und werde Teil unseres großartigen Teams. Bitte schick uns auch gerne Deine Textproben zu.

Jobs at HeavenHR

(Senior) SEM/SEA Manager (m/w/x)

Senior Java Engineer Berlin (f/m/x)

Senior Java Engineer (f/m/x)

HEAVENHR | BERLIN, GERMANY

Our mission at HeavenHR is to provide the only software businesses need to manage their human resources. Our goal is to help companies save time and focus on what they are really good at. From onboarding to payroll, we connect all separate HR processes into a single and easy-to-use platform.

We are currently searching for highly qualified developers. HeavenHR is a SaaS start-up that is backed and supported by well-known VC funds and experienced business angels. To continue our rapid growth, we are looking for Senior Java Developers who enjoy working in a dynamic environment and want to join us in building a great software.

What you’ll be doing:

  • Opportunity to work in an agile environment with lean processes (fast and small iterations)
  • Initiate the development of new processes and solutions. We will give you the opportunity to realize your ideas and shape your own way of working
  • Strong technologies and the latest stable versions
  • Focus on code quality through clean code and code reviews
  • Extreme programming (pair programming, test driven development)
  • Test automation (unit tests, integration tests, security tests, performance tests)
  • Short build cycles using continuous integration and continuous deployment
  • We believe in building highly scalable, secure, and performant applications using common patterns like Microservices. Our constantly growing technology stack consists of Java, Tomcat, Spring, Spring Boot, Spring Cloud, Spring Security, Hibernate, Postgres, Maven, Git, etc. We also offer the possibility to work with a team of experts in different areas, such as frontend, backend, full stack development, DevOps, or team lead.

What you’ll bring along:

  • You should have previous work experience as a (Senior) Java Developer, ideally 6+ years
  • Proficient knowledge of Java (desirably with Java 8)
  • Very good knowledge of standard frameworks (Spring, Hibernate, Gradle or Maven)
  • Experienced in software architecture (design patterns, databases)
  • You have strong analytical and problem-solving skills
  • You are a strong team player
  • Fluent in English; other languages are a plus

Benefits:

  • Opportunity to work in an agile environment with lean processes (fast and small iterations)
  • Initiate the development of new processes and solutions. We will give you the opportunity to realize your ideas and shape your own way of working
  • Strong technologies and the latest stable versions
  • Short build cycles using continuous integration and continuous deployment
  • A product that makes our customers’ life easier
  • We don’t have a kicker table as we don’t want to keep you at work after hours unless it’s really needed. However what we do offer is a constant supply of coffee, mate, water, beer and fruit baskets, to keep you healthy. Once a month, we have an office party with yummy food!
  • Oh, not to forget: our office is based in Berlin’s Prenzlauer Berg

We are looking forward to receiving your application and possibly welcoming you to our team!

Jobs at HeavenHR

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