Customer Care Agent (German speaker)

Customer Care Agent (German speaker)

Customer Care Agent (German Speaker)

PRONTOPRO | VIENNA, AUSTRIA

Über uns

Wir bringen Dienstleistungsprofis mit Kunden zusammen. Unsere Vision ist es, einen Marktplatz aufzubauen, auf dem du die besten Dienstleister für dein Projekt auf Knopfdruck bekommst – egal ob du dein Haus renovierst, deine Hochzeit organisierst oder einfach einen Mathe-Nachhilfelehrer suchst.

Vor 3 Jahren gegründet, sind wir heute Marktführer in Italien mit über 700.000 Kunden und mehr als 300.000 registrierten Dienstleistern und beschäftigen in Mailand über 100 Mitarbeitern. Im August 2018 haben wir unser Büro in Wien für den österreichischen und schweizer Markt eröffnet und sind nun auf der Suche nach Talenten, die mit uns den größten Dienstleistungsvermittler aufbauen wollen – ein Produkt, das mehrere Hunderttausend Nutzer im deutschsprachigen Raum benutzen werden.

 Jetzt sind wir auf der Suche nach einem CC Agent (20h/Woche)

Dein Job

  • Du wirst den Kontakt mit Klienten pflegen, die unser Assistenz Center erreichen, und dies mithilfe von unterschiedlichen Kanälen (telefonisch und schriftlich)
  • Du wirst die Anfragen (positiver oder negativer Art) der Klienten bearbeiten
  • Du wirst genau zuhören und zwischen den Zeilen lesen können, wenn du in Verbindung mit Kunden bist. Du wirst die Ergebnisse/Auswirkungen deiner Arbeit messen – war es zufriedenstellend? Was könnte man anders machen?
  • Im Großen und Ganzen wirst du zur Verbesserung des Qualitätsmanagement unserer Plattform beitragen

Über dich:

  • Du liebst es mit Menschen zu kommunizieren und hast eine starke Begeisterungsfähigkeit?
  • Du kannst problemlos mit MS Office arbeiten und möchtest gleichzeitig deine technischen Fähigkeiten weiter aufbauen
  • Du hast bereits miterlebt wie ein schlechter Kundenservice in anderen Unternehmen ausschaut und das möchtest du ändern
  • Du bist geduldig, hast Einfühlungsvermögen
  • Du bist multitaskingfähig und schreckst nicht davor zurück unterschiedliche Kanäle zu verwalten (Email, Chats, Telefon, Social Media)
  • Du bist wissbegierig und strebst nach Weiterentwicklung

 Service    Medium Size

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Junior Entrepreneur – Spanish Speaker

Junior Entrepreneur – Spanish Speaker

Junior Entrepreneur – Spanish Speaker

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro.it is Italy’s largest local-service marketplace. Although we are experiencing extremely rapid growth, we haven’t yet achieved our objective. We are looking for brilliant people to help us achieve it.

Our objective is to have a real social impact on Italy, Switzerland, Austria, Germany, France, and Spain: we wish to bring transparency and meritocracy in a market where there are lacks, and give work to those people who really deserve it. We also firmly believe that, in order to have a meaningful impact, it is not enough to create value for a few customers: we need to build and scale a product that will be used by millions.

We are a startup experiencing explosive growth: in March 2015 we launched with 2 people, today we reached about 100 people. Average age is 29, our office is all open-space, and we strive to minimize bureaucracy: everyone has great responsibility and directly impacts on our success. We have prestigious institutional investors such as Immobiliare.it, while our angel investors and advisors hold leadership positions at Google, Facebook, eBay, McKinsey, and Unicredit; it’s safe to say we don’t have the risk profile of a typical startup.

We do have competitors: we actually were the last company to enter this market. However, we are not concerned: we are now 3 times bigger than the second largest player.

For our new office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions, as it does already in Italy.

Ready for a new challenge?

Your job

  • You ache to work for a startup. You understand that startups grow and become huge, or fail and die. This does not scare you – you find it exciting;
  • You are itching for real responsibility – to be in a position where you can really make or break the company;
  • You want to build something huge that will change the way all your friends and family look for services;
  • You hate bureaucracy and the slowness of big corporations. You experienced it and are depressed at the thought of working there again;
  • You don’t like symbols of power. You want to work in a small team, all under 35, in an open-space startup environment without corner offices or fancy furniture;
  • You figure things out. You do not expect nor need hand-holding;
  • You have the startup all-hands-on-deck I’ll-make-it-happen-no-matter-what approach!

About you:

You will do everything. You will support the Operations Team in ensuring that our service works. You will ensure that demand and supply match, that customer satisfaction is high, that service level requirements are met. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win.

Your job will transform several times. Initially, you will be taking over simple tasks as a way to learn the ins and outs of ProntoPro.it; but quickly you will be expected to go beyond, look and what can be improved and bring your unique contribution to ProntoPro. We are looking for entrepreneurs who take real ownership, not people who are waiting for someone to tell them what to do.

Duration: 6 months
Type of internship: compulsory
Languages: Spanish fluency is required.

Your future:

If there is mutual desire to do so, the internship can transform into full-time employment. If we both wish to continue but you still need to graduate, we can find flexible solutions (part-time, or simply wait until graduation). There’s so much to do, that every new hire is a win for the company.

 Service    Medium Size

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Jobs at ProntoPro:

Junior Entrepreneur – French Speaker

Junior Entrepreneur – French Speaker

Junior Entrepreneur – French Speaker

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro.it is Italy’s largest local-service marketplace. Although we are experiencing extremely rapid growth, we haven’t yet achieved our objective. We are looking for brilliant people to help us achieve it.

Our objective is to have a real social impact on Italy, Switzerland, Austria, Germany, Spain and France: we wish to bring transparency and meritocracy in a market where there are lacks, and give work to those people who really deserve it. We also firmly believe that, in order to have a meaningful impact, it is not enough to create value for a few customers: we need to build and scale a product that will be used by millions.

We are a startup experiencing explosive growth: in March 2015 we launched with 2 people, today we reached about 100 people. Average age is 29, our office is all open-space, and we strive to minimize bureaucracy: everyone has great responsibility and directly impacts on our success. We have prestigious institutional investors such as Immobiliare.it, while our angel investors and advisors hold leadership positions at Google, Facebook, eBay, McKinsey, and Unicredit; it’s safe to say we don’t have the risk profile of a typical startup.

We do have competitors: we actually were the last company to enter this market. However, we are not concerned: we are now 3 times bigger than the second largest player.

For our new office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions, as it does already in Italy.

Ready for a new challenge?

Your job

  • You ache to work for a startup. You understand that startups grow and become huge, or fail and die. This does not scare you – you find it exciting;
  • You are itching for real responsibility – to be in a position where you can really make or break the company;
  • You want to build something huge that will change the way all your friends and family look for services;
  • You hate bureaucracy and the slowness of big corporations. You experienced it and are depressed at the thought of working there again;
  • You don’t like symbols of power. You want to work in a small team, all under 35, in an open-space startup environment without corner offices or fancy furniture;
  • You figure things out. You do not expect nor need hand-holding;
  • You have the startup all-hands-on-deck I’ll-make-it-happen-no-matter-what approach!

About you:

You will do everything. You will support the Operations Team in ensuring that our service works. You will ensure that demand and supply match, that customer satisfaction is high, that service level requirements are met. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win.

Your job will transform several times. Initially, you will be taking over simple tasks as a way to learn the ins and outs of ProntoPro.it; but quickly you will be expected to go beyond, look and what can be improved and bring your unique contribution to ProntoPro. We are looking for entrepreneurs who take real ownership, not people who are waiting for someone to tell them what to do.

Duration: 6 months
Type of internship: compulsory
Languages: French fluency is required.

 

Your future:

If there is mutual desire to do so, the internship can transform into full-time employment. If we both wish to continue but you still need to graduate, we can find flexible solutions (part-time, or simply wait until graduation). There’s so much to do, that every new hire is a win for the company.

 Service    Medium Size

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Jobs at ProntoPro:

Internship Recruiting and People Operations

Internship Recruiting and People Operations

Internship Recruiting and People Operations

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro is a local-service marketplace. With 500 different services available on our platform, from plumber or wedding planer to personal trainer or web designer, ProntoPro provides the right professional for everyone.

Since our foundation in the heart of Italy’s beautiful Milan in March 2015, ProntoPro experienced huge success. Started in 2, we are now a team of about 100 people and that’s sure not the end!

We are expanding our business into Austria, Switzerland, Germany, Spain and France and we are looking for brilliant people helping us dominate in those markets as well as we already do in Italy.

For our international office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions.

Ready for a new challenge?

Your job

  • You ache to work for a startup. You understand that startups grow and become huge or fail and die. This does not scare you – you find it exciting
  • You are itching for real responsibility – to be in a position where you can really make or break the company
  • You want to be part of building something huge that will change the way all your friends and family look for services
  • You are keen on learning more about the world of HR and collaborating with people

About you:

  • You will support the Recruiting Specialist at ProntoPro to find the best people to join ProntoPro’s new team in Vienna – we are now 15, can we reach 50 with you?
  • You support the recruiting process – from drafting the job description to coordinating and handling the interviews
  • You use all recruiting channels – from job ads to active sourcing

German mother tongue required
Start date: February/March

What you can expect:

  • Responsibility from day 1 – see the impact of your work!
  • Valuable insights into Recruiting and HR management
  • Central office in the 1st district of Vienna
  • Collaboration in an international and dynamic team
  • Every Friday: Drinks on us
  • A Chance to be hired as a permanent team member

 Service    Medium Size

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Other jobs you might be interested in:

Junior Entrepreneur – German Speaker

Junior Entrepreneur – German Speaker

Junior Entrepreneur – German Speaker

PRONTOPRO | VIENNA, AUSTRIA

About us

ProntoPro.it is Italy’s largest local-service marketplace. Although we are experiencing extremely rapid growth, we haven’t yet achieved our objective. We are looking for brilliant people to help us achieve it.

Our objective is to have a real social impact on Italy, Switzerland and Austria: we wish to bring transparency and meritocracy in a market where there are lacks, and give work to those people who really deserve it. We also firmly believe that, in order to have a meaningful impact, it is not enough to create value for a few customers: we need to build and scale a product that will be used by millions.

We are a startup experiencing explosive growth: in March 2015 we launched with 2 people, today we reached about 100 people. Average age is 29, our office is all open-space, and we strive to minimize bureaucracy: everyone has great responsibility and directly impacts on our success. We have prestigious institutional investors such as Immobiliare.it, while our angel investors and advisors hold leadership positions at Google, Facebook, eBay, McKinsey, and Unicredit; it’s safe to say we don’t have the risk profile of a typical startup.

We do have competitors: we actually were the last company to enter this market. However, we are not concerned: we are now 3 times bigger than the second largest player.

For our new office in Vienna we are now looking for people who get excited at the prospect of building a huge company that will greatly affect the lives of millions, as it does already in Italy.

Ready for a new challenge?

Your job

We are looking for an intern to support our team in Vienna!

Duration: 6 months
Type of internship: compulsory
Languages: German fluency is required

 

  • You ache to work for a startup. You understand that startups grow and become huge, or fail and die. This does not scare you – you find it exciting;
  • You are itching for real responsibility – to be in a position where you can really make or break the company;
  • You want to build something huge that will change the way all your friends and family look for services;
  • You hate bureaucracy and the slowness of big corporations. You experienced it and are depressed at the thought of working there again;
  • You don’t like symbols of power. You want to work in a small team, all under 35, in an open-space startup environment without corner offices or fancy furniture;
  • You figure things out. You do not expect nor need hand-holding;
  • You have the startup all-hands-on-deck I’ll-make-it-happen-no-matter-what approach!

About you:

You will do everything. You will support the Operations Team in ensuring that our service works. You will ensure that demand and supply match, that customer satisfaction is high, that service level requirements are met. You will be solving problems that have never been solved before, so no one will be able to teach you; you will think, try, fail, repeat, and win.

Your job will transform several times. Initially, you will be taking over simple tasks as a way to learn the ins and outs of ProntoPro.it; but quickly you will be expected to go beyond, look and what can be improved and bring your unique contribution to ProntoPro. We are looking for entrepreneurs who take real ownership, not people who are waiting for someone to tell them what to do.

Your future

If there is mutual desire to do so, the internship can transform into full-time employment. If we both wish to continue but you still need to graduate, we can find flexible solutions (part-time, or simply wait until graduation). There’s so much to do, that every new hire is a win for the company.

 Service    Medium Size

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Jobs at ProntoPro:

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